Privacy Policy

Last Updated: 31/12/2025

Welcome to PrimeLearnEdu.org. This website is owned and operated by PRIMELEARN EDUCATION SERVICES PVT LTD, based in Kerala, India.
We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for courses, or make payments through our platform.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to our users. The information we collect includes:

1.1 Personal Information

When you register or purchase a course, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing information

  • Account login details

1.2 Payment Information

  • Payments are processed securely through Razorpay

  • We do NOT store credit card, debit card, UPI, or banking details on our servers

  • Payment data is handled directly by Razorpay as per their security standards

1.3 Technical Information

We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited and time spent on the website

1.4 Course Activity Data

  • Course enrollment details

  • Lesson progress

  • Quiz results

  • Certificate completion records

2. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage user accounts

  • To provide access to purchased courses

  • To process payments and confirmations

  • To generate course completion certificates

  • To communicate updates, announcements, and support responses

  • To improve website performance and user experience

  • To comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

PrimeLearnEdu.org uses cookies and similar technologies to enhance user experience.

Cookies are used to:

  • Maintain user login sessions

  • Track website usage and performance

  • Improve site functionality

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties.

Your data may be shared only in the following cases:

  • With Razorpay for payment processing

  • With service providers assisting in website operations (under confidentiality agreements)

  • When required by law, court order, or government authority

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

  • Secure servers and firewalls

  • Encrypted data transmission (SSL)

  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services

  • Maintain legal and financial records

  • Resolve disputes and enforce agreements

You may request deletion of your account data, subject to legal obligations.

7. User Rights

As a user, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent where applicable

To exercise these rights, contact us at:
📧 support@primelearnedu.org

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. Users are advised to review their privacy policies separately.

9. Children’s Privacy

Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website after changes indicates acceptance of the revised policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Company Name: PRIMELEARN EDUCATION SERVICES PVT LTD
Location: Kerala, India
📧 Email: support@primelearnedu.org